Teleconsultation Policy & Terms of Service

Teleconsultation is a mode of delivering healthcare services using telecommunication technologies such as video calls, phone calls, or messaging platforms.
By booking and attending a teleconsultation, you agree to the terms and conditions outlined below.

What Teleconsultation Includes

  • Medical consultation via video, audio, or chat
  • Follow-up consultations
  • Review of laboratory reports and medical records
  • Guidance for ongoing treatment

Patient Responsibilities

  • Provide accurate and complete medical history
  • Share clear reports/images prior to consultation
  • Ensure a stable internet connection
  • Be available at the scheduled time
  • Follow medical advice responsibly

Doctor’s Responsibilities

  • Provide professional medical advice based on available information
  • Maintain patient confidentiality
  • Follow standard medical guidelines

Consent

By proceeding with teleconsultation, you:

  • Provide consent for remote medical consultation
  • Acknowledge its limitations, including inability to perform physical examination

Prescription Policy

  • Prescriptions will be issued in accordance with applicable telemedicine guidelines in India
  • Certain medications may not be prescribed online
  • The final decision rests with the consulting doctor

Fees & Payment

  • Consultation fees must be paid in advance
  • Fees are non-refundable after consultation
  • Rescheduling may be considered in case of genuine technical issues

Privacy Policy

Your personal and medical information will be kept strictly confidential and will not be shared without your consent, except where required by law.

Technical Limitations

  • Diagnosis depends on the quality of communication
  • Poor connectivity may affect consultation quality
  • The doctor is not responsible for technical failures

Strict No Recording Policy

Recording of teleconsultation in any form (audio, video, screenshots, or screen recording) is strictly prohibited without prior written consent.

Unauthorized recording or sharing of consultation content may violate:

  • Patient confidentiality
  • Medical ethics
  • Applicable laws

Why This Policy Exists

  • Protects patient confidentiality and sensitive medical data
  • Ensures compliance with Telemedicine Practice Guidelines India 2020
  • Prevents misinterpretation or misuse of medical advice
  • Avoids unauthorized sharing on social media or other platforms
  • Protects both patient and doctor from medico-legal risks

Final Note

Teleconsultation is suitable for selected conditions only and does not replace emergency or in-person care when required.

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